Remedico
Privacy Policy

Last update: April 6, 2023

This Privacy Policy describes the types of personal information Remedico (“Remedico”, “we,” or “us”) may collect from you or that you may provide when you visit our website located at https://remedico.app (our “Website”) and when you use Remedico Services, including Remedico Dentaverse, and our practices for collecting, using, protecting and disclosing that information.
This Policy is incorporated into, and is subject to, the Remedico Terms of Use. Capitalized terms used but not defined in this Policy have the meaning given to them in the Remedico Services Terms of Use.


1. DEFINITIONS


“Client” means a customer of Remedico.

“Client Data” means personal data, reports, addresses, and other files, folders or documents in electronic form that a User of the Remedico Service stores within the Remedico Services.

“Personal Data” means any information relating to an identified or identifiable natural person.

“User” means (i) an employee, agent, or representative of a Client, who primarily accesses the restricted areas of the Website by logging in to use the Remedico Services in that capacity; or (ii) an individual that receives demo access to Remedico Dentaverse.

“Visitor” means an individual other than a User, who uses the public area of Remedico Services that does not require logging in.


2. ROLES & RESPONSIBILITIES


Remedico is the controller of your Personal Data, as described in this Privacy Policy, unless otherwise stated.
Please note that this Privacy Policy does not apply to the extent that we process Personal Data in the role of a processor (or a comparable role such as a “service provider” in certain jurisdictions) on behalf of our Clients, including where we collect, use, share or process Personal Data via our services. In such cases, Remedico does not own, control or direct the use of any of the Client Data stored or processed by a Client or User via the Remedico Services. Only the Client or Users are entitled to access, retrieve and direct the use of such Client Data. The Client or the User is the data controller under the applicable regulation for any Client Data containing Personal Data.
For detailed privacy information applicable to situations where a Client (and/or a Client affiliate), who uses Remedico’s Services, is the controller, please reach out to the respective Client directly. We are not responsible for the privacy or data security practices of our Clients, which may differ from those set forth in this Privacy Policy. If not stated otherwise either in this Privacy Policy or in a separate disclosure, we process such Personal Data in the role of a processor or service provider on behalf of a Client (and/or its affiliates), who is the responsible controller of the applicable Personal Data. If your Personal Data has been submitted to us by or on behalf of a Remedico Client and you wish to exercise any rights you may have under applicable data protection laws, please inquire with the applicable Client directly.
Remedico is largely unaware of what Client Data is actually being stored or made available by a Client or User to the Service and does not directly access such Client Data except as authorized by the Client, or as necessary to provide services to the Client and its Users.
Except as provided in this Privacy Policy, Remedico does not independently cause Client Data containing Personal Data stored in connection with the services to be transferred or otherwise made available to third parties, except to third party sub-processors who may process such data on behalf of Remedico in connection with Remedico’s provision of services to Clients. Remedico is not responsible for the content of the Personal Data contained in the Client Data or other information stored on its servers (or its sub-processors' servers) at the discretion of the Client or User nor is Remedico responsible for the manner in which the Client or User collects, handles disclosure, distributes or otherwise processes such information.
If you are a Remedico Client and need a data processing agreement in addition to the Terms of Service and Privacy Policy, please contact us at privacy@remedico.app.


3. THE INFORMATION WE COLLECT


We collect different types of information from or through the Remedico Services.


3.1 Information you provide directly to Remedico


Account signup: When you sign up for an account to access the Remedico Services, we ask for information like your name, contact number, email address, company name and country to complete the account signup process. You may also provide us with more information such as your photo, time zone, etc.
Payment processing: When you buy something from us, we ask you to provide your name, contact information, and credit card information or other payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four digits of the credit card number. We do not store the actual credit card number.
Interactions with Remedico:We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.


3.2 Information Collected by Clients


A Client or User may store or upload Client Data into the Service. Remedico has no direct relationship with the individuals whose Personal Data it hosts as part of Client Data. Each Client is responsible for providing notice to its customers and third persons concerning the purpose for which Client collects their Personal Data and how this Personal Data is processed in or through the Service as part of Client Data.


3.3 Automatically Collected Information


Information from browsers, devices and servers: When you visit our Website, Platform or Remedico Dentaverse, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, device ID, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our Website, Platform and Remedico Dentaverse.

Information from cookies and tracking technologies:We use temporary and permanent cookies to identify users of our services and to enhance user experience. We embed unique identifiers in our downloadable products to track usage of the products. We also use cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our websites. You can learn more about the cookies used on our websites here.

Information from application logs and mobile analytics: We collect information about your use of our products, services and mobile applications (including Remedico Dentaverse) from application logs and in-house usage analytics tools, and use it to understand how your use and needs can improve our products. This information includes clicks, scrolls, activity, moves, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.


3.4 Information that we collect from third parties


Signups using federated authentication service providers: You can log in to Remedico Services using supported federated authentication service providers such as LinkedIn, Microsoft and Google. These services will authenticate your identity and give you the option to share certain personal information with us, such as your name and email address. You should check your privacy settings on each integrated service to understand what information that integrated service makes available to us, and make changes as appropriate. Please review each integrated service’s terms of use and privacy policies carefully before using their services and connecting to Remedico Services.

Referrals: If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address and other personal information. You may contact us at privacy@remedico.app to request that we remove your information from our database. If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.

Information from our reselling partners and service providers: If you contact any of our reselling partners, or otherwise express interest in any of our products or services to them, the reselling partner may pass your name, email address, company name and other information to Remedico. If you register for or attend an event that is sponsored by Remedico, the event organizer may share your information with us. Remedico may also receive information about you from review sites if you comment on any review of our products and services, and from other third-party service providers that we engage for marketing our products and services. If you use the Remedico Dentaverse, our service providers may share with Remedico certain information they have collected, such as your interaction data, preferences within the app, and any feedback provided.

Information from social media sites and other publicly available sources: When you provide feedback or reviews about our products, interact, or engage with us on marketplaces, review sites or social media sites such as Facebook, Twitter, LinkedIn and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, better understand user reactions and issues, or to reproduce and publish your feedback on our websites. We must tell you that once collected, this information may remain with us even if you delete it from these sites. Remedico may also add and update information about you, from other publicly available sources.


4. HOW WE USE THE INFORMATION WE COLLECT


We use the information that we collect in a variety of ways in providing the Service and operating our business, including the following:


4.1 Operations


We use the information – other than Client Data – to operate, maintain, enhance and provide all features of Remedico Services.

We process Client Data solely in accordance with the directions provided by the applicable Client or User.


4.2 Improvements


We use the information:

Should this purpose require Remedico to process Client Data, then the data will only be used in anonymized or aggregated form.


4.3 Communications


In addition to the purposes mentioned above, we may use your information for the following purposes:



4.4 Analytics


We use information to:


4.5 Legal Bases for Processing Personal Data (for United Kingdom and European Economic Area and other relevant jurisdictions)


If you are an individual in the United Kingdom, the European Economic Area (EEA), or of another relevant jurisdiction, we collect and process information about you only where we have a legal basis or bases for doing so under applicable laws. The legal bases depend on the products and services that your organization has purchased from Remedico, how such products and services are used, and how you choose to interact and communicate with Remedico’s websites, systems, and whether you attend Remedico events. This means we collect and use your Personal Data only where:

Where we rely on legitimate interests to process your Personal Data, you can object to that processing as described below under “YOUR CHOICES” In response to your objection, we will stop processing your information for the relevant purposes unless we have compelling grounds in the circumstances or the processing is necessary in the context of legal claims. Remedico may also process other information that constitutes your Personal Data for direct marketing purposes and you have a right to object to Remedico’s use of your Personal Data for this purpose at any time.


5. TO WHOM WE DISCLOSE INFORMATION


Except as described in this Privacy Policy, we will not intentionally disclose the Personal Data or Client Data that we collect or store on the Remedico Services to third parties without the consent of the applicable Visitor, User or Client. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:


5.1 Other Users in Your Company Account


Certain information about your use of the Remedico Services is available to the administrator(s) of your Account and, depending on the settings chosen by the Users of the Account, also to other Users for the purposes of providing the Remedico Services.


5.2 Service Providers


We work with third party service providers who provide website, application development, hosting, maintenance, security and fraud detection, and other services for us. These third parties may have access to, or process Personal Data or Client Data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.


5.3 Social Media


Remedico’s websites may use social media features, such as the Facebook “like” button, LinkedIn and Twitter sharing features, and other similar widgets (“Social Media Features”). You may be given the option by such Social Media Features to post information about your activities on a website to a profile page of yours that is provided by a third-party social media network in order to share content with others within your network. Social Media Features are either hosted by the respective social media network, or hosted directly on our websites. To the extent the Social Media Features are hosted by the respective social media networks and you click through to these from our website, the latter may receive information showing that you have visited our website. If you are logged in to your social media account, it is possible that the respective social media network can link your visit to our websites with your social media profile. Your interactions with Social Media Features are governed by the privacy policies (and any other applicable terms) of the respective companies that provide the relevant Social Media Features.


5.4 Advertising and Marketing


We partner with third-party ad networks to display advertising on our website or to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect information about your activities on this and other websites to provide you with targeted advertising based on your interests. If you wish not to have this information used for the purpose of serving you targeted ads, you may opt-out by using these services: https://optout.networkadvertising.org/ or https://optout.aboutads.info/ (or if located in the European Union, by clicking here: http://www.youronlinechoices.eu/). Please note this does not opt you out of being served advertising, you will continue to receive generic ads.


5.5 Non Personally Identifiable Information


We may make certain automatically-collected, aggregated, or otherwise non-personally-identifiable information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our Clients’, Users’ and Visitors’ interests, habits, and usage patterns for certain programs, content, services, and/or functionality available through the Remedico Services, all of the foregoing being subject to additional limits on use of your data as stated in this Privacy Policy.


5.6 Law Enforcement, Legal Process and Compliance


We may disclose Personal Data or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a facially valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies. We also reserve the right to disclose Personal Data or other information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Remedico Services and any facilities or equipment used to make the Remedico Services available, or (v) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.


5.7 Change of Ownership


Information about Users and Visitors, including Personal Data, may be disclosed and otherwise transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets and only if the recipient of the User or Visitor Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.
Client Data may be physically or electronically transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets, for the sole purpose of continuing the operation of the Remedico Services, and only if the recipient of the Client Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.


6. DATA SECURITY


At Remedico, we take data security very seriously. We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us. However, no security system is perfect, and due to the inherent nature of the Internet, we cannot guarantee that data, including Personal Data, is absolutely safe from intrusion or other unauthorized access by others. You are responsible for protecting your password(s) and other authentication factors, as well as maintaining the security of your devices. If you believe your Personal Data has been compromised, please contact us as set forth in the “HOW TO CONTACT US” section. If we learn of a security systems breach, we will inform you and the authorities of the occurrence of the breach in accordance with applicable law.


7. INTERNATIONAL DATA TRANSFERS


Remedico may transfer your Personal Data to countries other than the one in which you live, including transfers to the European Union. To the extent that Personal Data is transferred abroad, Remedico will ensure compliance with the requirements of the applicable laws in the respective jurisdiction in line with Remedico’s obligations. Remedico uses Standard Contractual Clauses approved by the European Commission (and the equivalent standard contractual clauses for the UK where appropriate) for transfers to countries not subject to an adequacy decision by the European Commission or your local legislature and/or regulator.


8. MINORS AND CHILDREN’S PRIVACY


Protecting the privacy of young children is especially important. The Remedico Services are not directed nor intended to children under the age of 18, and we do not knowingly collect Personal Data from children under the age of 18. If you are under 18 years of age, then please do not use or access the Remedico Services at any time or in any manner. If we learn that Personal Data has been collected on the Remedico Services from persons under 18 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information.


9. DATA RETENTION


We will retain your Personal Data for a period of time that is consistent with the original purpose of the data collection, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.


10. YOUR CHOICES


10.1 Your rights with respect to information we hold about you as a controller

We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Remedico Services. If you wish to access or amend any Personal Data we hold about you, or to request that we delete or transfer any information about you that we have obtained from an integrated service, you may contact us as set forth in the “HOW TO CONTACT US” section. At your request, we will have any reference to you deleted or blocked in our database. Additionally,

At any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact Remedico’s Data Protection Officer at privacy@remedico.app.


10.2 Opting out from Commercial Communications


You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe' function included in all such messages or by sending an email to the address provided in the “HOW TO CONTACT US” section. Please note that you will continue to receive essential notices and emails such as account notification emails (password change, renewal reminders, etc.), security incident alerts, security and privacy update notifications, and essential transactional and payment related emails.


10.3 Information processed on Remedico Client’s behalf


Remedico has no direct relationship with the Client’s customers or third party whose Personal Data it may process on behalf of a Client. An individual who seeks access, or who seeks to correct, amend, delete inaccurate data or withdraw consent for further contact should direct his or her query to the Client or User they deal with directly.
Remedico Clients can delete, amend or block access to any Personal Data inside Remedico Platform, or by contacting Remedico support.


11. CHANGES AND UPDATES TO THIS PRIVACY POLICY


Please revisit this page periodically to stay aware of any changes to this Privacy Policy, which we may update from time to time. If we modify the Privacy Policy, we will make it available through the Remedico Services, and indicate the date of the latest revision, and will comply with applicable law. Your continued use of the Remedico Services after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of the Privacy Policy.


12. HOW TO CONTACT US


Please contact us with any questions or comments about this Privacy Policy, your Personal Data, our use and disclosure practices by email at privacy@remedico.app.

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