Why Dental Clinics Might Choose Remedico Over Helix EMR

If you’re running a dental clinic in the UAE, here’s why Remedico could be a better fit than Helix EMR:

• Built for Dentists: Remedico offers tools like 3D dental charts and AI-driven patient retention features, designed specifically for dental practices. Helix, made for general hospitals, lacks these specialised features.
• Compliance Made Easy: Remedico comes pre-integrated with UAE standards like NABIDH and Riayati. Helix requires extra IT work to meet these regulations.
• Faster Setup: Remedico is quick to implement, with user-friendly interfaces for dentists and staff. Helix’s complexity often means longer onboarding and higher training demands.
• Transparent Costs: Remedico charges AED 363 per doctor per month, including support and updates. Helix’s pricing varies and often includes extra costs for customisation and IT setups.

Quick Comparison:

If your dental clinic needs software tailored to your daily operations, Remedico is a better choice for saving time, improving patient retention, and ensuring compliance with UAE regulations. Helix may suit larger hospitals, but for dental practices, Remedico simplifies workflows and enhances efficiency.

@figure {Remedico vs Helix EMR: Feature Comparison for UAE Dental Clinics} :::

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What is Helix EMR?

Helix EMR is a cloud-based hospital information system designed for multi-specialty hospitals, large medical centres, and polyclinics. While it excels at handling complex workflows like billing and inventory, these features often don’t align with the unique requirements of dental clinics. This mismatch highlights the challenges of applying a generalised hospital system to the specialised field of dentistry.

Helix primarily supports medical specialties such as internal medicine, surgery, OB/GYN, and paediatrics, leaving dentistry without essential tools like odontograms and periodontal charting. Instead, it focuses on general features like patient records, appointment scheduling, and billing - functionalities that cater more to hospital operations than to dental practices.

For clinics in the UAE, using Helix involves additional hurdles. Compliance with DHA, NABIDH, and Riayati regulations requires custom setups, which aren’t included by default. This means clinics need extra IT support and time to get the system running smoothly. Dental teams have also reported issues like slow multi-tooth charting, limited visualisation options, and difficulties with recall tracking. These limitations make it clear that hospital-oriented solutions rarely meet the needs of smaller, dental-focused setups.

While Helix works well for hospitals, adapting it for dental clinics often takes time away from patient care, creating inefficiencies that many practices simply can’t afford.

Helix EMR vs Remedico: What Dental Clinics Need to Know

Running a dental clinic in the UAE means juggling compliance, specialised tools, user-friendly systems, patient retention, and cost management. Here’s how Helix EMR and Remedico compare on these critical factors.

The choice between a hospital-grade system and software designed specifically for dental clinics depends on your day-to-day needs. Helix EMR is a solid option for large multi-specialty centres, but dental practices often require solutions tailored to their unique challenges, such as detailed treatment visualisation and efficient patient recall. Let’s break down the key differences.

Compliance with UAE Regulations

When it comes to regulatory compliance, Remedico stands out with built-in integrations for NABIDH and Riayati from the get-go. This means seamless data sharing with UAE health authorities and automatic compliance with DHA standards.

Helix EMR, on the other hand, requires custom integration work to connect with NABIDH and Riayati. This can mean additional IT adjustments, time, and costs for clinics looking to meet local requirements.

Tools Designed for Dental Practices

Remedico is built with dental professionals in mind. Its standout features include a Hyper 3D Dental Chart, which enables precise charting for treatments like fillings, crowns, and implants on touchscreen devices. The Dentaverse® feature takes it a step further by offering 3D visualisations of treatment plans, helping clinics improve case acceptance for both cosmetic and general dentistry.

In contrast, Helix EMR focuses on standard EHR functionality, such as patient records, scheduling, and billing. However, it lacks essential dental-specific tools like periodontal charting, imaging integration, and advanced treatment planning. This often forces dental clinics to rely on additional software to fill the gaps.

Setup and Daily Operations

For clinics looking for a quick and straightforward setup, Remedico is an attractive choice. It supports rapid data migration and cloud deployment, allowing clinics to get started within weeks. Its user-friendly interface is designed for front-desk staff, dental assistants, and dentists, cutting down on training time.

Helix EMR, however, is a more complex system designed for larger-scale operations. Implementations can take months, involving integrations with labs, imaging systems, and national health exchanges. Its complexity often requires extensive training, which can be overwhelming for smaller dental teams.

Boosting Patient Retention

Patient retention is a major focus for Remedico, thanks to its Retention AI™ feature. This tool automates SMS and email reminders to reduce no-shows, while Patient Flow™ keeps track of appointment journeys and follow-ups. Clinics using Remedico report improvements in retention rates due to these automated reminders.

Helix EMR lacks dedicated patient retention tools. While it offers basic scheduling, it doesn’t include AI-powered recall features, which can limit its effectiveness in keeping patients engaged.

Cost and Support

Remedico offers straightforward pricing: AED 363 per month (around USD 99) per doctor. This includes 24/7 support, free setup, and training, providing a predictable and transparent cost structure.

Helix EMR, by contrast, has a more variable pricing model. Costs depend on customisation, the number of sites, and required integrations. Clinics typically face separate charges for implementation and support, with pricing determined through custom quotes rather than a fixed subscription rate.

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Why Clinics Move from Helix EMR to Remedico

Problems Clinics Face with Helix EMR

Dental clinics in the UAE often find Helix EMR a poor fit for their specific needs. Designed for multi-specialty centres, Helix tends to overwhelm dental teams with unnecessary features and cluttered interfaces. This complicates tasks like charting, scheduling, and patient communication - key areas for dental practices. The complexity also creates a steep learning curve for front-desk staff and dental assistants, making day-to-day operations more challenging.

These inefficiencies don’t just waste time - they also delay go-live dates and drive up costs. Another major drawback? Helix lacks native integration with UAE systems like Riayati and NABIDH. This forces clinics to rely on workarounds for regulatory reporting, increasing compliance risks, especially for practices adhering to DHA standards in Dubai.

Clearly, dental clinics need a solution tailored to their unique workflows.

How Remedico Fixes These Issues

Remedico takes a different approach, offering a dental-specific interface that makes everyday tasks straightforward. Unlike Helix’s hospital-oriented design, Remedico is built with dentists in mind. Dr. Ahmad Khuzae, a dentist in Dubai, shared his experience:

“My daily workflow has become a breeze! As a tech savvy dentist that loves his apple products and the incredible interface. I always struggled with the dental software options. Finding Remedico was truly life changing. Its just a departure from everything else I’ve used. Definitely highly recommended!”

One standout feature is RemedicoGPT™, an AI assistant that simplifies administrative tasks. From clinical documentation to rescheduling appointments and preparing accounting reports, it handles these with simple text commands. This means staff spend less time on paperwork and more time focusing on patient care.

Patient retention also gets a boost with automated reminders and follow-ups. A clinic in Ras Al-Khaimah, which transitioned from paper records and Google Sheets to Remedico, reported that “Observe reminders” significantly improved patient retention. Dentists have also noted that using Dentaverse® to present treatment plans leaves patients highly impressed - some even described their patients as “speechless.”

Remedico also eliminates the hassle of integrating with UAE systems like Riayati and NABIDH, as these come included from day one. Onboarding is quick - often completed in days rather than weeks - and clinics benefit from 24/7 support. All of this is offered at AED 363 per doctor per month, with no hidden fees for customisation or implementation.

Key Takeaways

When comparing Remedico and Helix EMR, the differences come down to what your clinic truly needs.

Remedico is tailor-made for dental clinics across the UAE and MENA region. It offers NABIDH compliance, tools to boost patient retention, and quick onboarding right from the start. On the other hand, Helix EMR is better suited for large, multi-specialty hospitals needing general EHR capabilities and IT teams to manage customisation.

For dental clinics, Remedico is the clear choice; for large hospitals, Helix fits better. Remedico delivers dental-specific features like the HyperRealistic™ 3D Dental Chart, Smart Appointments™, Patient Flow™, and Retention Booster™. These tools are designed to reduce no-shows and ensure your chairs stay occupied. Helix, in contrast, focuses on general scheduling and medical charting, lacking these dental-focused functionalities.

Remedico’s onboarding and pricing are ideal for smaller clinics. A 3-chair clinic in Dubai can be up and running in just 1–2 weeks with remote training and ready-to-use templates. Pricing is straightforward at AED 363 per doctor per month, covering support and updates. Meanwhile, Helix comes with additional project fees, integration costs, and IT requirements, making it a better fit for larger facilities - not smaller dental clinics with 3–10 chairs.

Localisation is a core strength of Remedico. It ensures data is hosted locally, provides interfaces in both Arabic and English, and aligns support hours with UAE workdays. Built as a UAE-hosted dental EMR, it seamlessly integrates with NABIDH and Riayati health information exchanges. While Helix can be adapted to meet UAE standards, doing so typically requires IT teams, vendor consultants, and extended timelines.

These points underscore why Remedico, designed specifically for dental clinics, is a better match for the daily needs of your practice.

FAQs

How does Remedico help dental clinics keep patients coming back?

Remedico supports dental clinics in retaining patients by providing AI-powered solutions such as Retention Booster AI™. This tool streamlines communication with patients by automating appointment reminders, follow-up messages, and customised treatment updates. By keeping patients engaged, clinics can strengthen trust and inspire them to return for ongoing care.

Moreover, innovative features like Dentaverse® VR offer immersive and interactive experiences that enhance patient satisfaction, fostering loyalty and increasing the likelihood of repeat visits. :::

How does Remedico ensure compliance with UAE health regulations?

Remedico ensures compliance with UAE health regulations by securely storing patient data in a private cloud that meets stringent privacy standards. It is fully integrated with Riayati and NABIDH, two key systems in the UAE healthcare framework, guaranteeing adherence to local requirements. On top of that, its advanced cybersecurity protocols are designed to meet top-tier industry standards, safeguarding all sensitive information effectively. :::

How is Remedico quicker to set up compared to other EMR systems?

Remedico is designed for simplicity, making it easy to set up and start using. Its intuitive interface and straightforward onboarding process ensure clinics can get started without dealing with technical headaches. Being a cloud-based system, it requires very little setup, while AI-powered tools like RemedicoGPT take care of time-intensive tasks like automating paperwork.

It also comes equipped with ready-to-use features such as the Smart Calendar and Patient Flow™, removing the need for complicated customisations. This means clinics can begin running smoothly within just a few days, rather than waiting weeks. :::